Customer Support 1st Level – International Company – Tenerife
Santa Cruz de Tenerife
- Independently and competently analyzing the problems or error messages of the received queries and coordinating solving of issues.
- Documentation of solutions in the ticket system and responsibility for adhering to defined service level agreements (SLAs) and ensuring a timely feedback with customers.
- Supporting new and further developing of our software solutions.
- Furthermore, establishing new business relationships is one of your tasks.
- Professional experience in 1st level support or in a ticket system service center.
- Ideally, knowledge of web services (SOAP/ REST) which will be enhanced on the job
- Enthusiastic about digital solutions and a good basic understanding of technology
- German and French very good spoken and written, English and Spanish good spoken and written
- Great opportunities to project yourself in an international environment.
- Opportunity to be part of a multidisciplinary and international team.
- Company restaurant, events and travel tickets.