Customer Support 1st Level – International Company – Tenerife

International Company

Santa Cruz de Tenerife

Job definition:

  • Independently and competently analyzing the problems or error messages of the received queries and coordinating solving of issues.
  • Documentation of solutions in the ticket system and responsibility for adhering to defined service level agreements (SLAs) and ensuring a timely feedback with customers.
  • Supporting new and further developing of our software solutions.
  • Furthermore, establishing new business relationships is one of your tasks.

Job qualification:

  • Professional experience in 1st level support or in a ticket system service center.
  • Ideally, knowledge of web services (SOAP/ REST) which will be enhanced on the job
  • Enthusiastic about digital solutions and a good basic understanding of technology
  • German and French very good spoken and written, English and Spanish good spoken and written


  • Great opportunities to project yourself in an international environment.
  • Opportunity to be part of a multidisciplinary and international team.
  • Company restaurant, events and travel tickets.